bmw Privacy Policy

bmw bet (referred to hereinafter as "bmw", "we", or "the platform") provides an online betting and casino service for users in Bangladesh. Protecting your privacy is one of our primary responsibilities. This Privacy Policy ("Policy") describes what types of information bmw collects, how that information is used, how long it is stored, and under what conditions it may be shared with third parties.

This policy applies to bmw's website, mobile application, and all related digital services. You must be at least 21 years old to use our services. By creating an account on this site, you confirm that you meet that age requirement and that you have read and accepted the terms of this policy.

To learn more about the general terms governing use of our services, please read the Terms and Conditions page, which sets out the complete legal framework for using the service.

2.1 Information Provided at Registration

When you open an account with bmw, we collect the following information:

• Full name (as on national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, or bank account details)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate location
• Login and logout timestamps
• Browsing patterns and page visit records on the site
• Gaming activity history (bet amounts, game types, outcomes)
• Complete transaction records (deposits and withdrawals)

2.3 Cookies and Tracking Technologies

bmw uses cookies, web beacons, and similar technologies on its website. These technologies are used for the following purposes:

• Keeping login sessions active and secure
• Remembering your preferences (language, theme, etc.)
• Analysing and improving site performance
• Detecting suspicious activity

You can disable cookies from your browser settings, but this may limit some functionality of the site.

3.1 Service Operation and Improvement

Your information is primarily used to keep bmw's services running. This includes creating and managing accounts, processing deposits and withdrawals, recording gaming activity, and resolving technical issues. We also use your transaction information to manage bonus and promotional offers.

3.2 Identity Verification and Security

bmw verifies the age and identity of every account to ensure the security of its platform. Submitted national identity card or passport information is used solely for this purpose and is stored in encrypted form. This information may also be needed to detect fraud, money laundering, or other unlawful activity.

3.3 Customer Support

We use account information and history to help our 24/7 live chat and email support team resolve your issues quickly. bmw's support team provides assistance in both Bengali and English.

3.4 Responsible Gaming

By analysing gaming behaviour, we can identify risky patterns and provide assistance when needed. In line with the Responsible Gaming guidelines, we may use this information to take protective measures such as setting deposit limits or temporarily suspending an account.

3.5 Marketing Communications

With your consent, bmw may inform you about new promotions, bonus offers, or gaming updates via SMS or email. You can request to stop receiving these communications at any time.

4.1 With Service Partners

To keep our services running, bmw works with certain trusted third parties, such as payment processors, game software providers, and technology infrastructure providers. Only relevant and necessary information is shared with these partners. They may not use this information for their own purposes.

4.2 For Legal Obligations

bmw is legally required to disclose necessary information based on court orders, legal investigations, or valid requests from appropriate authorities. In such situations, we disclose only the minimum information required.

4.3 No Sale to Third Parties

bmw never sells, rents, or exchanges your personal information to third parties for commercial purposes. Your information is used only for the purposes described in this policy.

5.1 Technical Security Measures

bmw uses industry-standard security technology to keep your information secure. All data transmission is carried out via SSL encryption. Stored sensitive information (passwords, payment details) is protected using strong encryption algorithms.

• SSL/TLS encryption — all connections secured
• Two-factor verification (OTP) available
• Regular security audits and reviews
• Restricted access — only authorised staff can view information
• Automated suspicious activity detection system

5.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information may be kept for a defined period for legal and regulatory reasons. Once that period has passed, the information is securely deleted or anonymised.

5.3 Data Breach Notification

If a data security breach occurs and it affects your information, bmw will notify you as quickly as possible via email or SMS and will take immediate steps to address the situation.

Every user registered on the bmw platform has the following rights over their own information:

• Right to access: You can request a copy of the information bmw holds about you at any time.
• Right to correction: If any of your information is incorrect or outdated, you can request that it be corrected.
• Right to deletion: In certain circumstances you can request that your information be deleted, though some information may not be deletable due to legal obligations.
• Right to restrict processing: You can request that the use of your information be limited for specific reasons.
• Opt out of marketing communications: You can stop receiving promotional messages at any time.
• Right to data portability: You can request to receive your information in a structured format.

To exercise these rights, contact us directly. Our support team will process your request via 24/7 live chat and email.

bmw strictly does not provide services to anyone under 21 years of age. Age is verified during registration and, where there is doubt, identity documents are requested. If any user opens an account by concealing their age, the account will be closed immediately and all transactions will be considered void.

We do not intentionally collect any personal information from minors. If we are informed that information from a minor has been collected, we will take immediate steps to delete it.

bmw's servers and data centres may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that appropriate data protection measures are in place in that country or with that service provider.

For transfers of data to third countries, we ensure the security of your information through standard contractual clauses and technical safeguards.

bmw may update this privacy policy from time to time due to changes in technology, the legal environment, or business operations. If there are significant changes, we will notify you in advance by email or through a platform notification.

The date on which the updated policy takes effect will always be noted at the top of the page. Continued use of the site after changes means you have accepted the new policy. To learn more about our operations, visit the About Us page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact bmw's data protection team:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]

We generally respond to all requests as quickly as possible. More complex matters may take additional time, but we treat every request seriously.

For general questions and quick assistance, read our FAQ, where the most common questions are answered.